Delivery FAQ's

When will my order be dispatched?

  • Non Peak Times - All orders are sent out the next working day. 

For example if you placed a standard UK order on a Thursday, this would be sent out on Friday by 1st Royal Mail and would arrive by the following Monday at the latest. If you place an order on the weekend you can expect it to arrive by the following Thursday.

  • Next Day delivery option (UK only) - Orders placed before 1pm are dispatched the same day. Orders after 1pm will be sent out the following day.  

For example if you placed a Next Day order at 11am on a Tuesday it would be delivered on the Wednesday before 1pm. If you placed a next day order at 5pm on Tuesday, it would not be dispatched until Wednesday. Therefore it would arrive on the Thursday by 1pm.

  • During Peak times (Christmas, Valentine's Day) - Standard orders are sent out within 3 working days after the order is placed. Please note we do not dispatch on bank holidays.

How long will my order take to arrive once dispatched? 

  • Please note that all delivery times are estimates, they may arrive before or after these estimates, but mostly within the given time frame.
  • Please choose a tracked method if you have an urgent gift and ordering for outside the UK.

(We cannot be held responsible for any delays or charges caused by customs)

  • UK - Standard orders: 1-2 days once dispatched
  • EU -  Standard orders: 7-10 days once dispatched 
  • EU -  Tracked orders: 5-8 days once dispatched 
  • USA - Standard orders: 7-14 days once dispatched 
  • USA - Standard orders: 7-10 days once dispatched 
  • REST OF WORLD - Standard orders: 9-16 days once dispatched 
  • REST OF WORLD - Tracked orders: 7-14 days once dispatched

 

Why have I not received a tracking number?

  • All standard items are sent using 1st class Royal Mail, this service does not have any tracking.
  • If you wish to have your parcel tracked you can upgrade your international delivery or choose next day delivery for UK only. 

What courier do you use? 

  • All items under £50 are sent with 1st class royal mail.
  • Orders over this amount will be sent signed for (UK) or tracked (International).
  • Orders over £100 are sent using UK Mail which is a next day service with tracking information. 

My order has not arrive yet?

  • Please allow at least five days before contacting us about a delivery issue if you are in the UK. And allow twelve days for an international delivery. 
  • Check in any safe places, with neighbours and at your local post office.
  • Leave a note for the postman if you are not going to be in to take the parcel.

  

If you have any further questions, or require your item asap please get in touch and we will happily help.