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Delivery FAQ's

When will my order be dispatched?

  • Non Peak Times - All orders are sent out the next working day. 

For example if you placed a standard UK order on a Thursday, this would be sent out on Friday by 2nd Royal Mail and would be estimated to arrive by the following Monday at the latest. If you place an order on the weekend you can expect it to arrive by the following Thursday.

Wedding Stationery orders have a processing time of 7-20 days - please check the banner for a live processing time. If you upgrade delivery this will mean a quicker delivery once it is ready to be dispatched. 

  • Next Day delivery option (UK only) - Orders placed before 1pm are dispatched the same day. Orders after 1pm will be sent out the following day.  PLEASE NOTE: This is not valid for Wedding Stationery orders. 

For example if you placed a Next Day order at 11am on a Tuesday it would be delivered on the Wednesday before 1pm. If you placed a next day order at 5pm on Tuesday, it would not be dispatched until Wednesday. Therefore it would arrive on the Thursday by 1pm.

  • During Peak times (Christmas, Valentine's Day, Mother's Day, Father's Day) - Standard orders are sent out within 3 working days after the order is placed. Please note we do not dispatch on bank holidays. 
  • We will display delivery times in a banner on the website if it will be any longer than three days to dispatch. 

How long will my order take to arrive once dispatched? 

  • Please note that all delivery times are estimates, they may arrive before or after these estimates, but mostly within the given time frame.
  • Please choose a tracked method if you have an urgent gift and ordering for outside the UK.
  • Delivery times, are for the delivery time only and DO NOT include the time to make your order which can be up to three working days. 

(We cannot be held responsible for any delays or charges caused by customs)

PLEASE NOTE WE ARE CURRENTLY ONLY SENDING WIHTIN THE UK, USA AND CANADA.

  • UK - Standard orders: 1-2 days once dispatched
  • EU -  Standard orders: 7-10 days once dispatched 
  • EU -  Tracked orders: 5-8 days once dispatched 
  • USA - Standard orders: 7-14 days once dispatched 
  • USA - Standard orders: 7-10 days once dispatched 
  • REST OF WORLD - Standard orders: 9-16 days once dispatched 
  • REST OF WORLD - Tracked orders: 7-14 days once dispatched

 

Why have I not received a tracking number?

  • All standard items are sent using 1st class Royal Mail, this service does not have any tracking.
  • If you wish to have your parcel tracked you can upgrade your international delivery or choose next day delivery for UK only. 

What courier do you use?  - ROYAL MAIL 

  • All items with free standard delivery are sent with 2nd class or 48 hour deliver with Royal Mail. Free delivery is NOT tracked 
  • Upgraded orders to 1st class, are sent 1st or 24 hour with royal mail - again not tracked. 
  • Next day delivery only applies if you order before 1pm. All Next day delivery orders are sent by 1pm guaranteed royal mail delivery and are tracked. You will need to be in sign for this. 
  • Orders over £200 will be sent via royal mail signed for service. 
  • All postal services do track once delivered, just not on the journey. 

My order has not arrive yet?

  • Please allow at least five days before contacting us about a delivery issue if you are in the UK. And allow twelve days for an international delivery. 
  • Check in any safe places, with neighbours and at your local post office.
  • Leave a note for the postman if you are not going to be in to take the parcel.

  

If you have any further questions, or require your item asap please get in touch and we will happily help.